Shipping policy
Welcome to Wave, we specialize in digital business cards, NFC business cards, and smart products. Our shipping policy is designed to provide you with various options for receiving your Wave Smart Products efficiently and securely.
Shipping Options
- Standard Shipping: Wave Smart Products are typically delivered within 7-14 business days.
- Express Delivery: For faster delivery, choose Express Shipping to receive your products within 5-9 business days.
- International Shipping: For customers outside the USA & Canada, Wave Smart Products will be delivered within 18-21 business days.
Order Processing
- Order processing typically takes 3 to 5 business days.
Shipping Costs
- Shipping costs are calculated at checkout based on your delivery details.
- We may occasionally offer free shipping promotions or thresholds.
Tracking and Delivery
- Customers can track their orders through the tracking information provided upon dispatch.
- If you are not at home during delivery, the courier will leave a notice with further instructions.
- You can also track your package using our chatbot, if you need additional help please contact support@wavecnct.com
Damaged or Lost Items
- If your item is damaged or lost during shipping, please refer to our detailed procedure here for reporting and handling these issues.
Returns and Exchanges
- For information on returns and exchanges, please visit our Return Policy here.
- The process for returning products is outlined in this link.
Customer Service Contact
- For any shipping-related inquiries, please contact us at support@wavecnct.com.
Policy Changes
- Please be aware that our shipping policy is subject to change. We recommend reviewing this policy periodically.
FAQ
- For frequently asked questions related to shipping, please visit our FAQ page here.